Terms & Conditions

Last Updated: January 2024

Welcome to Mustaqil. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website.

We reserve the right to modify these terms at any time. Your continued use of the website after any changes constitutes acceptance of the new terms.

2. Use of Website

You agree to use this website only for lawful purposes and in a way that does not:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Interfere with the proper functioning of the website
  • Attempt to gain unauthorized access to our systems
  • Transmit any malicious code or harmful content

3. Account Registration

To make purchases on our website, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your password
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms.

4. Products and Pricing

All product descriptions, images, and prices are subject to change without notice. We make every effort to ensure accuracy, but:

  • Product colors may vary slightly due to monitor settings
  • Prices are in Pakistani Rupees (Rs) unless otherwise stated
  • We reserve the right to correct any pricing errors
  • Product availability is subject to change

In case of a pricing error, we will notify you and offer the option to proceed at the correct price or cancel the order.

5. Orders and Payment

By placing an order, you agree that:

  • You are at least 18 years old or have parental consent
  • The information provided is accurate
  • You have the legal capacity to enter into a purchase agreement
  • Payment will be made through approved methods (JazzCash, EasyPaisa, or COD)

We reserve the right to refuse or cancel orders for any reason, including suspected fraud or unauthorized transactions.

6. Shipping and Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by:

  • Incorrect shipping addresses
  • Customs delays for international orders
  • Natural disasters or events beyond our control
  • Courier service delays

Risk of loss passes to you upon delivery to the courier service. Please inspect packages upon receipt and report any damage immediately.

7. Intellectual Property

All content on this website, including:

  • Logo, brand name, and trademarks
  • Product images and descriptions
  • Website design and layout
  • Text, graphics, and other materials

is the property of Mustaqil and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. User Reviews and Content

By submitting reviews or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content. You agree that:

  • Content is accurate and based on genuine experience
  • Content does not contain offensive or illegal material
  • You will not post content that violates others' rights

We reserve the right to remove any content at our discretion.

9. Limitation of Liability

To the fullest extent permitted by law, Mustaqil shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from unauthorized access to your account
  • Damages exceeding the amount paid for your purchase

Our total liability for any claim arising from your use of this website shall not exceed the amount you paid for the relevant product.

10. Indemnification

You agree to indemnify and hold harmless Mustaqil, its officers, employees, and agents from any claims, damages, or expenses arising from:

  • Your violation of these terms
  • Your use of the website
  • Your violation of any rights of third parties

11. Product Warranty

Our products come with a limited warranty against manufacturing defects:

  • Electric Toothbrushes: 2-year warranty
  • Charging Accessories: 1-year warranty
  • Consumable Products: No warranty (toothpaste, floss, brush heads)

Warranty does not cover damage from misuse, accidents, or normal wear and tear.

12. Dispute Resolution

Any disputes arising from these terms or your use of the website shall be resolved through:

  • Good faith negotiations between the parties
  • Mediation if negotiations fail
  • Arbitration or court proceedings in Pakistan

These terms are governed by the laws of Pakistan.

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Pandemics
  • Internet service provider failures

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: legal@Mustaqil.com
  • Phone: +92 300 1234567
  • Address: Mustaqil Legal Department, Karachi, Pakistan